Terms of Use
Last updated: October 2026
1. Purpose
These Terms of Use govern the use of the online booking portal made available by the independent rental operator running this service through the LocaPro platform.
2. Access to the service
The portal is accessible to any user with an internet connection. No account creation is required to make a booking. The user undertakes to provide accurate and up-to-date information when booking.
3. Booking process
The booking is initiated by the customer on the portal and remains “pending” until the operator validates it. The operator has 10 hours to confirm or decline the request, and receives reminders 5 hours and 1 hour before the deadline. Without a response within this period, the request is automatically declined and the slot released; if the rental has already been paid, the full amount is refunded.
4. Rental payment
How you pay depends on the operator's country, and the breakdown is shown to you before any payment. Where the operator is based in France, the full rental price is paid online. Where the operator is based outside France, only LocaPro's share is paid online when you book; the balance is paid directly to the operator on site, in local currency, under the terms they communicate to you. In both cases the online payment is made in euros through a licensed payment service provider, with the equivalent in the operator's currency shown for guidance. Where the operator's currency is not pegged to the euro, the conversion rate used is the one observed on the day you book: it is frozen at that moment and does not change, so the amount charged is the amount you were quoted. No banking data passes through or is stored on LocaPro servers. The security deposit is not collected online: it is taken directly by the operator at key handover. Its amount is shown to you before you book.
5. Cancellation
Cancellation and refund terms for the rental are defined by each operator independently and are communicated to you before your booking is validated. Separately from those terms, if you tell us you were unable to collect the vehicle you booked, the share you paid online is refundable: we then review the situation with you and the operator to establish what happened. The refund is therefore not automatic; it follows that review.
6. Required documents
The operator may require documents (driver's licence, ID, proof of address, etc.) before handing over the vehicle. The absence of valid documents may result in the rental being refused without a refund of the deposit.
7. Liability
LocaPro is a management tool made available to independent rental operators. LocaPro is not a party to the rental contract concluded between the operator and the customer. Any complaint relating to the rental terms must be addressed directly to the operator concerned.
8. Personal data
The processing of your personal data is described in our privacy policy.
9. Governing law
These Terms of Use, which govern your use of the LocaPro platform, are governed by French law. The rental contract itself is concluded between you and the operator: it is governed by the law of the country where the vehicle is made available to you and used, and it is for the operator to communicate its terms. If you are contracting as a consumer, nothing in these Terms deprives you of the mandatory protections afforded by the law of your country of residence, nor of the right to bring proceedings before the competent courts of that country.